PeopleSoft GL Support Analyst #223707

at Credit Suisse
Published March 17, 2023
Location Raleigh, NC
Category Default  
Job Type Full-time  


Credit Suisse is a leading global wealth manager with powerful investment banking and asset management capabilities. Founded in 1856, Credit Suisse has expanded to be a global force employing in 50 countries. With new leadership, a new strategy and a streamlined global organization, we are set for growth. We partner across businesses, divisions and regions to build innovative solutions to meet the needs of our clients-and to help our employees grow. It is a high priority for us to continually invest in our employees by providing ongoing opportunities for training, networking and mobility. Join us and let's shape the future of Credit Suisse together.

Finance Applications Management (FAM) is responsible for the control, maintenance, reporting and functional development with respect to the following key financial systems among other systems:

* PeopleSoft General Ledger (v9.2)
* PeopleSoft Asset Management
* PeopleSoft Accounts Payable
* Essbase

In addition, FAM ensures that the aforementioned systems are functioning in terms of processing, data population, data integrity and performance as required for Financial Control, Product Control, Corporate Services, business divisions and Operations to complete their various tasks. This culminates in the role FAM perform in supporting in the region of approximately 8000 users globally.

The role will support global customers from APAC, EMEA and Americas for application related queries, issues, and help in business users for smooth ledger close, and other financial reporting process using the application. Key areas of work include:

* Resolution of user queries/reported application issues based on pre-defined SLAs
* Performing data integrity checks daily in system to ensure front to back data flow, and application sanity is maintained
* Working as SME on projects impacting Financial Systems
* Analysis of issues reported by users and be able to understand and work on financial outputs using spreadsheets, and relate to system processes and setups
* Provide solutions in terms of data processing, application configuration changes, and guide users to accurately complete the business transactions in the application
* Run adhoc processes, reports, queries to provide key data to various partners including users, internal and external auditors
* Understand end to end business processes related to application setups, and communicate to users on the impact of their processes to system changes
* Automate & manage application changes in terms of understanding user requirements, providing solution, setting up system, working with IT for code changes, testing, and roll out
* Ensure the changes, and production issue resolutions are accurately documented and consistently maintained
* Provide inputs on improvements in execution, and independently handle small to medium application changes end to end
* Lead the regional shift to manage senior business users for smooth application support.

Your future colleagues

The team is very cohesive and work together as a great team. The diverse team exhibits great team culture, with great experience across all levels. We are a department which values Diversity and Inclusion (D&I) and is committed to realizing the firm's D&I ambition which is an integral part of our global cultural values.

* Graduate / Post Graduate in Accounting / IT / Engineering with an experience range of 6-10 years
* Minimum 4 years of Experience in implementation / support of PeopleSoft Financials
* Experience in problem solving with end users and handling senior resources
* Experience in handling support function, and producing deliverables within SLA
* Experience in managing small projects independently and ability to provide application solution to business based on functional requirements
* Functional experience with PeopleSoft GL, AM, AR/BI, and AP modules
* Proficient in PS Query, nVision, and other reporting tools
* Experience in handling complex processes/functionalities in PeopleSoft GL such as revaluation, translation, consolidation, and allocation processes
* Excellent communication skills, articulation, presentation, and documentation skills
* Ability to interact and connect with middle management
* Excellent teammate, flexibility and ability to adapt to changing priorities
* Experience in accounting (banking preferred)
* PeopleSoft certified
* Proficiency in MS Excel
* Ability to work well under pressure
* Dedication to fostering an inclusive culture and value varied perspectives

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