(from Oracle’s site)
PeopleSoft Enterprise Customer Relationship Management is a family of applications in Oracle’s PeopleSoft Enterprise product suite.
CRM Analytics, CRM Industry Solutions, Marketing Solution, Partner Relationship Management Solution, Sales Solution, Service Solution
* Fits your industry and business processes
Deploy a solution that delivers built-in best practices specific to your industry, the most flexible customer data model on the market today, and a highly configurable, tightly integrated platform, ensuring that solutions will be fast to implement. The result is less configuration, less customization, and less integration.
* Fits your customer strategies and imperatives
Plan and execute differentiated customer strategies and take intelligent action across all of your channels. Gain visibility into customer performance and plan precise strategies that grow value. Set value targets for each customer segment and track ongoing performance in real time. Define customer value propositions that are both differentiated and appropriate for the potential value.
* Fits your timeline, budget, and user expectations
Leverage unparalleled usability and performance to reduce your total cost of ownership and increase operational efficiency. PeopleSoft CRM Enterprise has set the bar for delivering a better customer experience:
– 36 percent improvement in usability.
– 30 percent improvement in performance.
– 49 percent faster to install.
– 26 percent less time to implement.