PeopleSoft Jobs - IT Team Lead, PeopleSoft Operations, 11849

at Corning
Location Corning, NY
Date Posted February 14, 2017
Category Default
Job Type Full-time

Description

Job
Description:

Corning is
the world leader in specialty glass and ceramics, creating and manufacturing
keystone components that enable high-technology systems.

Corning’s history is filled
with breakthrough technologies that have played an important role in the way
the world works. We thrive on solving difficult, commercially relevant problems
through an innovative and collaborative research and development process.
Corning succeeds through sustained investment in R&D, more than 160 years
of materials science and process engineering knowledge, and a distinctive
collaborative culture.

The global Information
Technology (IT) Function is leading efforts to align IT and Business Strategy,
leverage IT investments, and optimize end to end business processes and
associated information integration technologies.  Through these efforts, IT helps to improve
the competitive position of Corning's businesses through IT enabled
processes.  IT also delivers Information
Technology applications, infrastructure, and project services in a cost-efficient
manner to Corning worldwide.       

 

Scope
of Position:

Leader of a sub team of
PeopleSoft developers providing operational support for mission critical,
enterprise PeopleSoft applications for Corning Incorporated. Member of a global
team focused on leading operational excellence.

 

Day
to Day Responsibilities:

  • Conduct advanced investigation and diagnosis of
    incidents and problems in guidance to SLA

  • Lead the development and implementation of
    resolutions that provide workarounds and address the root cause of problems

  • Detect events and analyze trends to identify
    future potential issues

  • Develop and implement corrective actions to
    processes

  • Manage end user communications related to
    service interruptions, issues, changes, and resolutions

  • Manage rotations and support staffing levels
    daily

  • Maintain information about problems, and update
    Knowledge Management documents as appropriate

  • Coordinate maintenance on tiers of PeopleSoft
    under the management of PeopleSoft Operations

  • Facilitate knowledge transition and approval
    for break fix and projects

  • Engage and facilitate cross team collaboration

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