(from Oracle's site)
PeopleSoft Enterprise Customer Relationship
Management is a family of applications in Oracle's
PeopleSoft Enterprise product suite.
CRM Analytics, CRM Industry Solutions, Marketing Solution,
Partner Relationship Management Solution, Sales Solution,
Service Solution
BENEFITS
* Fits your industry and business processes
Deploy a solution that delivers built-in best practices
specific to your industry, the most flexible customer data
model on the market today, and a highly configurable,
tightly integrated platform, ensuring that solutions will be
fast to implement. The result is less configuration, less
customization, and less integration.
* Fits your customer
strategies and imperatives
Plan and execute differentiated customer strategies and
take intelligent action across all of your channels. Gain
visibility into customer performance and plan precise
strategies that grow value. Set value targets for each
customer segment and track ongoing performance in real time.
Define customer value propositions that are both
differentiated and appropriate for the potential value.
*
Fits your timeline, budget, and user expectations
Leverage unparalleled usability and performance to reduce
your total cost of ownership and increase operational
efficiency. PeopleSoft CRM Enterprise has set the bar for
delivering a better customer experience:
- 36 percent
improvement in usability.
- 30 percent improvement in performance.
- 49 percent faster to install.
- 26 percent less time to implement.
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